The POS Blog
Practical insight on Direction, Values, Leadership, Growth, and Experience — the five pillars of the People Optimization System — from Wes and Cindy Dove.
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"Employees Who Know They're Cared For Take Great Care of Their Customers"
Oct 16, 2026
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I remember exactly where I was standing when Jeff Henderson said the sentence that would eventually become the reason a book exists. My wife Cindy and I were on a call with him, nothing especially dra...
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